Tribes India E-Marketplace

Purpose:

Tribes India E-Marketplace is an e-commerce and market-linkage initiative of TRIFED for promoting and selling authentic products made by tribal artisans, tribal producers, Van Dhan groups, tribal cooperatives and tribal enterprises. It covers tribal handicrafts, handlooms, paintings, jewellery, natural products, forest produce, food products and other eligible tribal goods. Products are marketed through the Tribes India portal and may also receive access to associated platforms such as Amazon, Flipkart and ONDC.

Relevant Government Reference / Government Resolution / Orders / Circulars

TRIFED functions under the administrative control of the Ministry of Tribal Affairs, Government of India. The Tribes India E-Marketplace was launched on 2 October 2020 to connect tribal producers and enterprises with national and international markets.
Procurement, supplier empanelment, product selection, quality control, pricing and marketing are governed by TRIFED guidelines, procurement procedures, portal policies and administrative instructions issued from time to time.
Official references are available on the TRIFED e-commerce and launch-information pages.

Online Facility Available

Yes. Tribes India provides online purchase, product display, digital marketing and order facilities. TRIFED also markets eligible tribal products through other e-commerce channels, including Amazon, Flipkart and ONDC. Producer or supplier onboarding may require coordination with the relevant TRIFED Regional Office and completion of product evaluation and vendor formalities.

Online Application Link

Tribes India E-Commerce Portal: https://www.tribesindia.com/.
TRIFED Official Website: trifed.tribal.gov.in.
TRIFED Contact Portal: Contact TRIFED.
List of TRIFED Offices: TRIFED Offices.
A single public seller-registration form applicable to every tribal producer is not presently specified on the official portal.

Applicable Fee

No uniform registration, empanelment or product-listing fee for every tribal seller is publicly specified on the official TRIFED e-commerce pages. Procurement margins, consignment deductions, logistics costs, packaging expenses, testing costs or other commercial terms may vary according to the product category and arrangement approved by TRIFED. Applicants should obtain the applicable terms in writing from the concerned TRIFED Regional Office before supplying products. [trifed.tribal.gov.in], [trifed.tribal.gov.in]

Mode of Fee Payment

Where any charge, testing expense, logistics amount or commercial deduction is applicable, payment or settlement must be completed through the official mode specified by TRIFED in the procurement, consignment, supplier or empanelment documents. Payments should be made only against an authorised invoice, demand or written instruction. Customer purchases on the Tribes India portal support digital payment methods and Cash on Delivery for eligible products. [Handmade M…sindia.com], [trifed.tribal.gov.in]

Decision-Making Authority

The competent authority of TRIFED, including the concerned Regional Office, Retail Marketing Division, procurement authority, product-selection committee or other authorised committee, is responsible for verifying eligibility, evaluating products, approving suppliers and deciding whether products may be procured, consigned or listed. The exact authority may differ according to the region, product category and procurement method. [trifed.tribal.gov.in]

Time Required for Decision

No uniform statutory processing period is publicly prescribed for supplier empanelment or product listing. The processing time depends on completeness of documents, verification of tribal status, evaluation of product samples, quality and safety checks, pricing, packaging, labelling, production capacity and approval by the competent TRIFED authority. Applicants should obtain a submission acknowledgement and indicative timeline from the concerned Regional Office. [trifed.tribal.gov.in], [trifed.tribal.gov.in]

Online Grievance Redressal Link

General grievances and representations may be submitted through the TRIFED Contact Portal. Customer complaints relating to Tribes India orders may be submitted through the portal’s customer-support facility. The Tribes India FAQ page displays customer support by telephone and email and indicates an expected response period of approximately 24 to 48 hours, which is not a statutory grievance-disposal timeline. [beta.tribesindia.com], [trifed.tribal.gov.in].

Office Address

Tribal Co-operative Marketing Development Federation of India Limited (TRIFED), NSIC Business Park, NSIC Estate, Okhla Phase III, Okhla Industrial Area, New Delhi, Delhi 110020. The Tribes India Maharashtra store page identifies its Maharashtra location as Plot No. 3, Sector 17, opposite Khanda Colony, near Panvel, Mumbai-Pune Highway Road, New Panvel West, Navi Mumbai 410206, Maharashtra. Applicants should verify the current regional-office address before visiting. [trifed.tribal.gov.in], [trifed.tribal.gov.in], [tribesindia.com]

Contact Telephone Number

TRIFED Head Office: 011-20883014, 011-20883015 and 011-20883016. Applicants may also use the relevant Regional Office telephone number provided in the official TRIFED office directory. [trifed.tribal.gov.in], [trifed.tribal.gov.in], [trifed.tribal.gov.in]

Official Contact Email ID

pers.div.trifed@gmail.com. Region-specific correspondence may be sent to the official email address of the concerned Regional Office listed in the TRIFED office directory. For customer-support matters, the Tribes India FAQ page displays tribesindia@gmail.com.

Beneficiary:

Tribal artisans, Tribal producers, Van Dhan groups, Tribal cooperatives and Tribal enterprises

Benefits:

Promoting and selling authentic products, Products are marketed through the Tribes India portal and may also receive access to associated platforms such as Amazon, Flipkart and ONDC