Open Network for Digital Commerce (ONDC)

Purpose

ONDC is an open digital commerce network that enables buyers and sellers to transact across different platforms and applications. It helps MSMEs, retailers, startups, farmers, artisans, and service providers access digital markets without being dependent on a single e-commerce platform.
[ondc.org],
[pib.gov.in]

Key documents

Business registration documents, PAN, GST Registration (where applicable), bank account details, address proof, product/service details, and documents required by the selected ONDC Seller Application.
[ondcplatform.in],
[swcybernetics.in]

Relevant Government Reference / Government Resolution / Orders / Circulars

ONDC is a DPIIT initiative launched to democratize digital commerce through open network protocols and interoperability. It was incorporated as a Section 8 company and launched in 2022.
[pib.gov.in],
[en.wikipedia.org]

Online Facility Available

Available across India through ONDC-enabled Buyer Apps, Seller Apps, Logistics Providers, and Network Participants.
[ondc.org],
[pib.gov.in]

Online Application Link

ondc.org

Applicable Fee

No direct registration fee to join ONDC. Charges, subscription fees, or commissions may vary depending on the Seller App or Network Participant selected by the seller.
[ondcplatform.in],
[swcybernetics.in]

Mode of Fee Payment

Through the payment mechanism prescribed by the selected ONDC Seller App or service provider.
[ondcplatform.in],
[swcybernetics.in]

Decision-Making Authority

Open Network for Digital Commerce (ONDC), a Section 8 Not-for-Profit Company promoted by DPIIT.
[pib.gov.in],
[en.wikipedia.org]

Important Eligibility Conditions

Eligible Participants MSMEs, startups, retailers, kirana stores, D2C brands, restaurants, manufacturers, traders, artisans, FPOs, SHGs, and service providers can participate through ONDC-enabled applications.
[ondc.org],
[ondcplatform.in]

Must possess valid business credentials required by the selected Seller Application, such as PAN, bank account, GST registration (where applicable), and business details.
[ondcplatform.in],
[swcybernetics.in]

Products and services should comply with applicable legal and quality standards.
[ondc.org],
[pib.gov.in]

Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry, Government of India.
[pib.gov.in],
[en.wikipedia.org]

Time Required for Decision

Seller onboarding depends on the verification process of the selected ONDC participant and document validation requirements.
[ondcplatform.in],
[ondc.org]

Online Grievance Redressal Link

https://ondc.org → Complaints Section.

Office Address

Open Network for Digital Commerce (ONDC), India. Contact details are available on the official ONDC website.
[ondc.org]

Contact Telephone Number

Available through the Contact section of the ONDC website.
[ondc.org]

Official Contact Email ID

Available through the ONDC Contact Portal.
[ondc.org]

Beneficiary:

As mentioned above

Benefits:

Wider market access, lower transaction costs, increased discoverability, reduced dependence on large marketplaces, interoperability across buyer and seller applications, logistics integration, and digital commerce opportunities for MSMEs.